Privacy Policy

Truemate (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, why we collect it, and how you can manage it. Truemate is designed as a genuine emotional-support companion. We do not support adult or fantasy content and we prioritise safety and wellbeing.

1. What we collect

• Account information (email, display name) when you register.
• Messages and conversation metadata necessary to provide the service and maintain continuity.
• Usage data (features used, badges earned, device info) for product improvements.

2. How we use your data

We use data to provide and improve Truemate, personalise your experience (smart memory, daily challenges, badges), and to detect abuse or harmful activity. We may aggregate anonymised analytics to measure product performance and feature adoption.

3. Data sharing & third parties

We never sell your personal data. We may share information with service providers who help run the product (hosting, analytics, email delivery) under strict contracts. We limit the data shared to the minimum necessary.

4. Your choices

You can review and delete your account at any time by contacting us. You can also opt out of non-essential communications. For questions or deletion requests, use the contact page or email hello@truemateai.com.

5. Security

We use industry-standard security measures to protect your data in transit and at rest. While we work hard to keep your information safe, no system is 100% secure — please take care when sharing sensitive personal information in any chat.

6. Children

Truemate is not intended for children under 13. We do not knowingly collect data from minors.

7. Changes to this policy

We may update this policy occasionally. We’ll post the date of the latest revision and, when changes are material, notify users via email or in-app notice.